Sheraton Amman Al Nabil Hotel

I would give the staff 10/10 , however , the place itself felt too under pressure with no air flow, if the windows just opened a little bit more wouldve been better, air conditioner would not cool down at all even with it being on the lowest setting, the towels were clean and everything however there was the tiniest bit of smell which i hated but its okay because overall it was a great experience.

Our stay was wonderful from start to finish. Yehya and Rakkan made us feel right at home from the moment we checked in and made sure all our requests were immediately met. The room was incredibly spacious and fit 3 people very comfortably. The food quality was excellent. All staff we came into contact with with friendly, attentive and knowledgable. The hotel is beautiful, clean, welcoming and has a lovely relaxing atmosphere. The location is excellent too.

The staff are very helpfull at the reception, and the room service when you ask for anything. The breakfast is very good. The pool and inside pool are big and nice.

The attractive view, despite the elevated location more than I expected, added a distinctive character, and the collaboration and excellent hospitality of the staff is wonderful. Everyone is in their appropriate place, which clearly reflects the organized work mechanism that creates a calm, tidy, and organized atmosphere. Thank you, it was a pleasant stay.

Upon check in the staff remembered my stay, which was quite a while ago, which is a good reflection of their CRM system. They gave me a free upgrade and placed a fruit basket in the room.